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Refund policy
DRIFT NINE – EXCHANGE & NO REFUND POLICY
Effective Date: 20 September 2026
Thank you for shopping with Drift Nine. We want every customer to have a smooth and transparent shopping experience. Please read our Exchange & No Refund Policy carefully before placing an order.
By purchasing from Drift Nine, you acknowledge that you have read and understood the following terms.
1. NO REFUND POLICY
At present, Drift Nine does not offer refunds for change of mind, incorrect size selection, personal preference, or similar customer-requested reasons.
Once an order has been successfully delivered, the purchase amount will not ordinarily be refunded to the original payment method.
However, customers may request an exchange subject to the conditions mentioned below.
Drift Nine may introduce or revise its refund facility in the future. Any future refund policy will apply according to the terms published on our website at that time.
Nothing in this policy is intended to restrict any consumer right or remedy that cannot legally be excluded under applicable Indian law, including where applicable in cases involving defective, damaged, incorrect, misdescribed, or otherwise non-conforming products.
2. EXCHANGE WINDOW – 2 DAYS
Customers who wish to exchange a product must raise an exchange request within 2 days (48 hours) from the date on which the order is delivered.
Exchange requests submitted after the 2-day period may not be accepted, except where applicable law requires otherwise.
Customers are therefore requested to inspect the product as soon as it is delivered.
And in any case exchange is not allowed if there is no tag or tag is detached .
3. PRODUCTS ELIGIBLE FOR EXCHANGE
For a standard size or preference-based exchange to be accepted:
* The exchange request must be raised within 2 days of delivery.
* The product must be unused and unworn, except for a reasonable fit check.
* The product must not have been washed, altered, damaged, stained, perfumed, or otherwise used.
* All original tags must remain attached.
* The product should be returned in its original packaging wherever reasonably possible.
* The product returned must be the same original Drift Nine product that was delivered against that order.
* The customer may be required to provide the order number and photographs of the product for verification.
All exchanges remain subject to product and size availability.
4. RETURNING A DIFFERENT, INCORRECT OR SUBSTITUTE PRODUCT
Customers must return the exact Drift Nine product originally supplied against their order.
If Drift Nine receives a different product, counterfeit product, substituted item, another brand’s product, or any item other than the product originally supplied by Drift Nine, the exchange request will be rejected.
For example, if Drift Nine sends a particular T-shirt and, during the exchange process, receives another T-shirt, another brand, an unrelated item, or any substituted product instead of the original Drift Nine product, the exchange will not be processed.
In such cases:
* The customer will be responsible for the incorrect or substituted return.
* Drift Nine will not be liable for the customer’s resulting loss.
* No replacement/exchange product will be dispatched until the matter has been resolved.
* Drift Nine may retain relevant shipping, packaging, inspection and transaction records for verification and dispute resolution.
* Where appropriate, Drift Nine reserves the right to take further action in cases involving suspected fraudulent returns.
This provision does not apply where a logistics error or other issue attributable to Drift Nine or its authorised delivery/return process is established.
5. PRODUCT INSPECTION
Every returned product may undergo a quality and verification check after it reaches Drift Nine.
The exchange will be processed only after the returned product has been received and its condition and authenticity have been verified.
Drift Nine reserves the right to reject a standard exchange if the returned item:
* Has been used, worn beyond a reasonable fit check or washed;
* Is damaged due to customer handling;
* Has stains, marks, odour or signs of use;
* Has been altered or modified;
* Has missing or removed tags;
* Is not the original product sent against the order; or
* Otherwise fails to satisfy the conditions of this policy.
6. SIZE EXCHANGES
If you have ordered an incorrect size, you may request a size exchange within 2 days of delivery, subject to availability and the eligibility conditions stated above.
Customers are encouraged to check the Drift Nine Size Chart before placing an order.
If the requested replacement size is unavailable, our team may inform you about the available alternatives.
A refund will not ordinarily be issued merely because another size is unavailable where the original product supplied was correct, unless required under applicable law.
7. WRONG PRODUCT RECEIVED
If Drift Nine has accidentally sent you a product different from the product you ordered, please contact us as soon as possible through the customer support details available on our website.
Please provide:
* Order number;
* Photographs of the received product;
* Photographs of the packaging and labels, where available; and
* Any other reasonable information requested to verify the issue.
After verification, Drift Nine will arrange an appropriate replacement, exchange or other remedy in accordance with applicable law.
8. DAMAGED OR DEFECTIVE PRODUCT
If a product arrives damaged or defective, please notify Drift Nine promptly after delivery.
Customers should provide clear photographs and/or video showing the issue wherever reasonably possible. This helps us verify the problem and resolve the request more quickly.
Verified manufacturing defects, transit damage, incorrect products, or products materially different from their advertised description will be handled in accordance with applicable consumer law.
Damage caused after delivery because of misuse, incorrect washing, improper handling, accidental damage or normal wear and tear will not ordinarily qualify as a manufacturing defect.
9. RETURN SHIPPING
For exchanges requested because of size, fit, preference or another reason not attributable to Drift Nine, applicable return or re-shipping charges may be borne by the customer where disclosed during the exchange process.
If the exchange is required because Drift Nine supplied an incorrect, verified defective or damaged product, reasonable return/replacement shipping arrangements will be handled by Drift Nine as applicable.
10. EXCHANGE SUBJECT TO AVAILABILITY
All exchanges are subject to stock availability.
Drift Nine cannot guarantee that the same product, colour, design or size will remain available when an exchange request is processed.
If a requested exchange option is unavailable, our customer support team will communicate the available options in accordance with this policy and applicable law.
11. COLOUR & DISPLAY VARIATIONS
We make reasonable efforts to display product colours, prints and textures accurately.
However, minor colour differences may occur because of photography, lighting conditions, editing, screen settings or device displays.
Minor variations that do not amount to a defect or material difference from the advertised product will not ordinarily qualify for a refund.
12. CUSTOMER RESPONSIBILITY
Before completing an order, customers are responsible for checking:
* Product name and design;
* Selected colour;
* Selected size;
* Quantity;
* Delivery address; and
* Contact information.
Customers should also review the available size chart and product description before purchasing.
13. RETURN PACKAGE RESPONSIBILITY
Customers should securely pack products being returned for exchange.
Drift Nine will not ordinarily be responsible for damage caused by inadequate customer packaging during return transit.
Customers are advised to retain any applicable courier receipt or tracking information until their exchange has been completed.
14. SUSPECTED FRAUDULENT EXCHANGES
Drift Nine reserves the right to refuse or investigate exchange requests involving suspected:
* Product substitution;
* Return of counterfeit products;
* Return of products not purchased from Drift Nine;
* Deliberate product damage;
* Manipulation of exchange requests;
* Repeated misuse of the exchange facility; or
* Other fraudulent activity.
We may use order information, product identification, packaging records, photographs, courier information and other relevant records when investigating such cases.
15. FUTURE REFUND POLICY
At present, Drift Nine primarily operates an exchange-based policy and does not provide refunds for ordinary change-of-mind, fit, sizing or preference requests.
As our operations grow, Drift Nine may introduce a broader refund or return facility in the future.
Any updated policy will be published on our official website and will apply according to the terms and effective date stated in that updated policy.
16. POLICY UPDATES
Drift Nine reserves the right to modify or update this Exchange & No Refund Policy from time to time in accordance with applicable law.
The latest version published on our official website will contain the applicable terms and effective date.
17. CONTACT US
For exchange requests or order-related concerns, please contact Drift Nine Customer Support using the official contact details provided on our website.
Please keep your Order ID ready when contacting us so that we can assist you efficiently.
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Term and conditions :Only size change is allowed not the product
*The product on the website and the original one may have a slight difference
DRIFT NINE
Every design is a story. Carry the Nine — always at your peak.
Approval of an exchange request does not automatically mean that the exchange has been finally accepted.
