Please note: Orders placed now will be dispatched within 10 days. We appreciate your understanding.
Privacy policy
PRIVACY POLICY
Last Updated: September 2026
Welcome to Drift9.
At Drift9, we respect your privacy and are committed to protecting the personal information you share with us while visiting, browsing, or purchasing from our official website, www.driftnine.com.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
1. Official Drift9 Website
Drift9 currently sells its products through its official website:
www.driftnine.com
Customers are advised to purchase Drift9 products only through our official website or through any platform/account specifically announced and authorised by Drift9.
If any product claiming to be from Drift9 is purchased, received, resold, or obtained through an unauthorised website, marketplace, social-media seller, reseller, individual, or any other third-party platform not officially authorised by Drift9, we may not be responsible for issues arising from that transaction, including authenticity, quality, payment, delivery, exchange, fraud, or other disputes.
Drift9 cannot verify or guarantee products purchased from unauthorised sources.
2. Area of Sale and Delivery
At present, Drift9 products are sold and delivered within India only.
We aim to serve customers across India, subject to courier service availability and delivery restrictions applicable to certain PIN codes or locations.
We currently do not offer international shipping or international sales.
If international services are introduced in the future, the relevant policies may be updated accordingly.
3. Information We May Collect
When you use our website, place an order, contact us, or interact with Drift9, we may collect information including:
* Your name
* Mobile number
* Email address
* Billing address
* Shipping address
* PIN code
* Order details
* Product preferences
* Payment transaction information
* Device and browser information
* IP address
* Website usage information
* Customer-support communications
* Information voluntarily provided by you
We collect only the information reasonably necessary to operate our website, process orders, provide customer service, improve our services, prevent fraud, and communicate with customers.
4. Payment Information
Payments made on the Drift9 website may be processed through authorised third-party payment gateways or financial-service providers.
Drift9 may not directly store complete debit-card, credit-card, UPI PIN, CVV, banking password, OTP, or other sensitive payment authentication information.
Payment providers may process information according to their own terms, privacy policies, and applicable laws.
Customers should never share passwords, OTPs, UPI PINs, CVVs, or other confidential authentication information with anyone claiming to represent Drift9.
5. How We Use Your Information
Information collected through our website may be used to:
* Process and confirm orders
* Deliver purchased products
* Provide order and shipping updates
* Process eligible exchanges
* Respond to customer queries
* Verify transactions
* Prevent fraudulent activity
* Improve our website and customer experience
* Analyse website performance
* Maintain business and transaction records
* Send important service-related communications
* Send promotional or marketing communications where permitted
* Provide personalised shopping experiences
* Comply with applicable legal and regulatory requirements
6. Sharing of Information
Drift9 does not intend to sell customers’ personal information as a business practice.
However, information may be shared with trusted service providers when necessary to operate our business, including:
* Courier and logistics companies
* Payment gateways
* Website and e-commerce service providers
* Hosting providers
* Analytics providers
* Marketing and communication service providers
* Customer-support service providers
* Professional advisers
* Government or legal authorities where required by applicable law
Such information should only be shared to the extent reasonably necessary for providing the relevant service or complying with legal obligations.
7. Shopify and Third-Party Services
Our online store may use Shopify and other third-party technologies or services for functions such as website hosting, checkout, payments, analytics, marketing, delivery, and customer communication.
These third parties may process certain customer information according to their own privacy policies and applicable laws.
Drift9 is not responsible for the independent privacy practices of third-party websites or services that are outside our control.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
* Keep the website functioning correctly
* Remember customer preferences
* Maintain shopping-cart functionality
* Improve website performance
* Understand customer behaviour
* Measure advertising effectiveness
* Provide more relevant content or promotions
Customers may be able to manage or disable certain cookies through their browser settings. However, disabling certain cookies may affect website functionality.
9. Marketing Communications
If you voluntarily provide your email address or phone number, Drift9 may send information regarding:
* New product launches
* Offers and discounts
* Order-related updates
* Restocks
* Brand announcements
* Promotional campaigns
Where applicable, customers may unsubscribe or request to stop receiving promotional communications.
Important transactional communications relating to an existing order may still be sent where required to complete the transaction.
10. Data Security
We take reasonable steps to protect customer information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no internet-based website, electronic transmission, or online storage system can guarantee absolute security.
Customers are also responsible for protecting their own accounts, passwords, devices, payment credentials, and other confidential information.
11. Fraudulent Orders and Misuse
Drift9 reserves the right, subject to applicable law, to review, refuse, cancel, or investigate orders where there is reasonable suspicion of:
* Fraud
* Payment misuse
* False information
* Identity misuse
* Abuse of exchange or delivery policies
* Repeated suspicious transactions
* Attempts to harm Drift9 or its customers
Relevant information may be retained or shared with payment providers, logistics companies, or lawful authorities where reasonably necessary and legally permitted.
12. Customer Rights and Requests
Depending on applicable law, customers may contact Drift9 regarding their personal information, including requests relating to:
* Correction of inaccurate information
* Updating customer details
* Withdrawal of certain marketing permissions
* Questions regarding how information is used
* Other privacy-related requests available under applicable law
Some information may need to be retained where required for legal, accounting, fraud-prevention, taxation, transaction, or legitimate business purposes.
13. Data Retention
Customer information may be retained for as long as reasonably necessary to:
* Complete orders
* Maintain transaction records
* Resolve disputes
* Provide customer service
* Prevent fraud
* Meet accounting or tax obligations
* Comply with applicable laws
Information that is no longer reasonably required may be deleted, anonymised, or otherwise handled in accordance with applicable requirements.
14. Children’s Privacy
Drift9 does not knowingly seek to collect unnecessary personal information from children.
If a person is not legally capable of entering into an online transaction independently, a parent or legal guardian should supervise or complete the purchase where required.
15. External Links
Our website may occasionally contain links to social-media platforms or other third-party websites.
Once you leave the Drift9 website, the privacy practices of those external platforms are governed by their respective policies.
Drift9 is not responsible for the privacy practices, security, content, or activities of independent third-party websites.
16. Product Authenticity and Unauthorised Sellers
Customers should verify that they are purchasing through www.driftnine.com or another sales channel officially confirmed by Drift9.
Drift9 cannot guarantee the authenticity, condition, quality, delivery, payment security, exchange eligibility, or customer service associated with products obtained from unauthorised third-party sources.
Any dispute relating exclusively to a transaction conducted through an unauthorised seller may need to be resolved with that seller or platform.
17. Changes to This Privacy Policy
Drift9 is continuously working to improve its services and provide customers with fair, transparent, and customer-friendly policies.
As our business grows, we may introduce additional services, policies, customer benefits, shipping options, refund facilities, or privacy protections.
This Privacy Policy may therefore be updated periodically.
The latest version published on our official website will apply from its stated effective or updated date.
Customers are encouraged to review this page periodically.
18. Our Commitment to Customers
At Drift9, our aim is to build a trusted Indian clothing brand and provide our customers with a reliable and transparent shopping experience.
We continuously work towards improving our products, customer support, delivery experience, and policies while maintaining reasonable safeguards for customer information.
19. Contact Us
For questions regarding this Privacy Policy, your personal information, an order, or any other concern, please contact Drift9 through the official contact details provided on:
www.driftnine.com
Please ensure that you communicate only through official Drift9 contact channels to protect yourself from fraudulent accounts or individuals claiming to represent the brand.
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DRIFT9
Official Website: www.driftnine.com
Currently serving customers across India only
